Returns & Exchanges

We want you to be fully satisfied with your audio experience, which is why we offer a 30-day return policy for all premium headphones and accessories. If your gear doesn't meet your expectations, we provide a streamlined process for full refunds or product exchanges.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack the Hardware

  Place the headphones and all original accessories, including cables and ear tips, back into the original retail packaging to ensure safe transit and full refund eligibility.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping box, ensuring any previous shipping labels are covered.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit for quality assurance, your refund will be processed to your original payment method within 5 to 7 business days.